Frequently Asked Questions
You'v got questions. We've got answers.
The number one issue that occurs 99.9% of the time when your credit card won’t go through in our store is that the address you entered as your “Billing Address” does not match the exact physical address and zip code that your bank or financial institution currently has on file for you and mails your bill to each month.
This address and zip code must match exactly or else your order will not go through.
Double-check the address with your bank and try your order again, we can almost guarantee it will go through.
Don’t freak out. You were not charged and no funds have been taken out of your bank.
What you’re seeing are the X number of failed transactions that you attempted that were refused by our online credit card system.
These failed transcations are sitting in a queue in your bank or financial institution’s computer system and have not gone through yet, they are only “pending.”
As soon as your bank processes these pending charges they will be designated “cancelled” or “failed” and removed from your bank/credit card statement.
Again, no money has been taken from or charged to your account for these failed transactions.
We ship using USPS because they ship to APO, FPO, AP, etc. addresses and a lot of other shipping companies do not. They also provide tracking information for their packages that can be checked via the USPS website.
Our orders ship within 24 to 48 hours of being placed whenever possible. If it’s a three-day weekend or the middle of a zombie apocalypse outbreak or an item is back-ordered it might take a little bit longer.
Packages normally take between 2 and 10 business days to reach their destination in the contiguous U.S.
Yes, we do and for the exact same price as regular domestic addresses.
Plus, we also usually throw in a couple extra freebies for our fans serving overseas whenever we can
If you’re worried about not having enough room for your APO/FPO address in the “Shipping Address” section during checkout you can always type it into the “Comments” section on our checkout page just to be safe.
Not at the present time.
As stated above, we use USPS First Class and Priority Mail for all of our packages and both move pretty quickly.
We don’t offer any rush type of services (e.g. 2nd Day, Overnight, etc.) at this time.
Yes, we do. Just send us an email via our Contact Page and we’ll give you all the info on how to return you item.
If you are returning a t-shirt or other clothing item please know that you MUST have kept the item in a COMPLETELY SMOKE-FREE ENVIRONMENT and you MUST return the item in its PRISTINE ORIGINAL CONDITION.
If you don’t follow both of these instructions we cannot accept the exchange.
Email us using our Contact Page.
We try to make sure that every order that we ship is packaged and fulfilled correctly.
However, we are only human (and kind of dumb humans at that), so shoot us an email at we’ll fix your order in a jiffy.
Send us an email using our Contact Page.
Be sure to include your order number, the name of the item that is defective, and a brief description of the problem.
And we’ll help get you squared away in no time.
We fulfill as many of our minifigure orders ourselves as our inventory permits. And those orders usually ship within a day or two of being placed.
Due to high demand for certain characters we have some of our minifigure orders fulfilled by a separate company. When this is the case it can take a full two to three weeks for these portions of an order to arrive at their destination. We apologize for the inconvenience, but we also think the minifigures we sell are pretty cool and well worth the wait.
However, all orders placed by midnight on December 15th will ship by 5pm on December 16th in order to allow them time to get to our customers in time for Christmas.
Although we are big fans of the minifigures we sell and think they’re the coolest collection of toys you can buy on the net, we also do not produce the figures ourselves and sometimes parts can be a little loose. This not only happens to the minifigures we sell, but we’ve also witnessed it firsthand many times with figures from the world’s #1 minibrick toy company.
A quick and easy fix for this issue is to get yourself a cheap bottle of clear nail polish (like this one – which retails for $2.99 at most Target or Walmart stores) and apply a very thin layer of it the neck, waist or hand stem of any loose part or appendage. Let the polish dry overnight and in the morning your head/waist/hand should fit just right.
If you play with the figure a lot and the piece works itself loose again, just scrape off the old polish with your fingernail and apply a fresh coat. You’ll be good to go.